| 1. |
| Can I just buy a single day pass? When can I do so? |
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| All the Single Day Passes available for Walkabout tickets are now sold out. Only three-day Season Passes are currently available for grandstands. Please call the Ticketing Hotline 67386738 or visit our website www.singaporegp.sg for regular ticket updates.
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| 2. |
| What is included in the ticket price published on the website? |
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| All ticket prices are inclusive of the prevailing rate of Goods & Services Tax but
exclude the S$2.80 processing fee and the S$10 courier charge.
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| 3. |
| My tickets were purchased online. What if I cannot collect my tickets personally? |
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| You may appoint someone else to collect on your behalf. Please present Letter of Authorization. Please click here to view.
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| 4. |
| I found another website selling 2009 FORMULA 1™ SingTel Singapore Grand Prix tickets - is it authentic? |
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| Consumers should exercise due diligence when purchasing their tickets by ensuring they are buying from an authorised agent. A list of authorised agents is available on www.singaporegp.sg. Never buy tickets from a website or company that is not listed.
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| 5. |
| I saw a lower price on another website. Are the tickets valid? |
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| For a full listing of authorized sales channels please refer to www.singaporegp.sg. If you see lower prices these tickets may be counterfeit or unauthorised. Tickets sold by Singapore GP and their authorised resellers are never discounted. Any tickets obtained from unauthorised sources shall be void.
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| 6. |
| Are the tickets transferable? |
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| Three-day tickets are transferable on different race days. Three different people may use the three-day ticket on three separate days. However tickets cannot be used by more than one person on the same day.
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| 7. |
| May I choose seats from the seating plans within a grandstand? If not, why? |
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| You may choose your preferred grandstand and block but not the individual seats within that grandstand. The computerised ticketing system allocates seats on a best available basis at the time of purchase. This means, that when you buy the tickets, you will get the best seats available at that point of time.
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| 8. |
| When is the latest that I will receive my tickets? |
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| As it is now less than 7 days to the race, tickets must be self-collected from the Ticketing Office located on ground floor of Suntec Convention Centre from Monday 21st Sept to 27th Sep 2009.
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| 9. |
| How do I get to Suntec Convention Centre to collect my tickets? |
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| Please visit www.suntecsingapore.com/geninfo/locationmap.htm for directions to Suntec Convention Centre. Our collection centre is located on the ground floor concourse.
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| 10. |
| Can I collect my tickets from the Ticket Box Office outside the Circuit Park Gates? |
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| No, tickets can only be collected from our Collection Centre at Suntec Convention Centre from Monday 21st to Sunday 27th September 2009. Please see (9) above for directions to Suntec Convention Centre.
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| 11. |
| Will you be offering concession tickets for youths and seniors as you did last year? |
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| Instead of limiting the availability of concessionary tickets to a small group of people, for 2009 we have offered lower prices in most categories in our early bird release, with savings of about 7% to 17% compared with last year’s prices. In fact, at S$28, we have introduced our lowest price ever this year for the Friday Single-Day Walkabout Pass.
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| 12. |
| Will I be able to see the race clearly, without any obstruction, with my walkabout tickets? |
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| Spectators in the walkabout areas can in some cases get closer to the cars than the spectators in grandstand seats, as walkabout spectators are standing about 3 or 4 metres away from the edge of the track.
The concrete and triple guardrail that makes up the lower portion of the barrier is only a metre tall. The rest of the protection consists of a steel wire mesh fence that you can see through clearly.
To ensure that spectators get a great view of the race, there will be a number of bleachers located along some of the prime trackside viewing locations around the walkabout areas. However we cannot guarantee completely unobstructed views from all locations due the nature of a street circuit.
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| 13. |
| Where can I buy tickets? |
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| During the week of race, tickets will be on sale at the following locations:
(i) From Monday 21st to Sunday 27th Sept 2009, 9am to 10pm at Suntec Convention Centre Ground Floor
(ii) From Friday 25th to Sunday 27th Sept 2009, 2pm to 10pm at the Ticket Box Office outside Circuit Park Gates 1, 3, 4, 5, 6 & 7.
Please note that a number of ticket categories are sold out. Check the website www.singaporegp.sg or call 67386738 for information on ticket availability.
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| 14. |
| Is there a limit to how many tickets I can purchase? |
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| Each person can buy up to 4 single-day Walkabout passes per transaction. This is to ensure that the race is available to as wide an audience as possible. The rest of the Grandstands seats, as well as Walkabout Season passes, are capped at 10 tickets per transaction.
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| 15. |
| What if there is heavy rain during the race? Will I get a refund? |
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| In the event of inclement weather on any or all of the days of the race, the event organiser shall have the sole and absolute discretion to delay the race for that day, and if necessary, to cancel the race. The race may resume on the same day after such delay. Refunds will not be offered due to cancellation that is for reasons beyond the event organiser's control.
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| 16. |
| Are the Grandstands Covered? |
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| All Grandstands are non-weatherproof and open to the elements. Patrons are advised to bring suitable clothing for protection from the weather. Singapore GP ponchos (that are bundled with earplugs) are available for sale at the merchandising booths for only SGD$2. Profits on the sale will be donated to charity.
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| 17. |
| I did not receive my tickets within the dates specified in the email confirmation. What should I do? |
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| If you have not collected your tickets on the designated dates from SingPost, you would have received several email notification and reminders advising you of ticket collection details. Please visit the Ticketing Office at Suntec Convention Centre Ground Floor from Monday 21st to Sunday 27th Sept 2009.
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| 18. |
| I have lost/misplaced my tickets. How can I get a replacement? |
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| You must report loss of your ticket at any of the police posts. Then present the Police Report to our staff at the Ticket Box Offices at the Circuit Park. The tickets will only be replaced if you are able to show proof of ownership as well as advise us of the unique ticket serial numbers found at the bottom of the barcode. There will be a replacement fee of $20 per ticket payable before tickets are re-issued.
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